Cancellations and refunds

Your first game is free with every feature, so you can make sure MVA360 suits you before you pay anything.

Cancelling

You can cancel at any time from the "Manage subscription" link in your emails, or by emailing support@mva360.com.au. Your plan stays active until the end of the period you've already paid for, and you won't be charged again.

Everything you've made with MVA360 stays on your computer. You can still open your existing games, and your clips, highlight reels and reports are ordinary files you keep.

Monthly plans

We don't refund part months. When you cancel, you keep access until the end of the month you've paid for.

Annual plans

If you cancel within 14 days of your first annual payment, we'll refund it in full. After 14 days, you keep access until the end of your year, and we don't refund the unused part.

Changing plans

To move to a different plan, email us and we'll switch you over, crediting any unused part of your current period towards the new plan.

Your rights under Australian Consumer Law

This policy doesn't limit your rights under the Australian Consumer Law. If MVA360 has a major problem we can't fix, you're entitled to a refund for the period affected, whatever this policy says.

Asking for a refund

Email support@mva360.com.au from the address you subscribed with. We'll reply within 2 business days. Approved refunds go back to the card you paid with, and usually take 5 to 10 business days to appear.